Provide an option for recording the remote control session. Currently I use a third-party utility to provide this functionality (SnagIT from TechSmith.) In tracking down bugs I have a user demonstrate the issue and record the session. This video can then be viewed by our support team for further troubleshooting. These videos are also extremely valuable as training material. There is an possible HR value in this feature as well.

by: Benjamin H. | over a year ago | Remote Mgmt