Issue:
When customer is rdp a device, ZCM remote management can't see the rdp session. This prevent help desk to work on customer session.
Proposed Solution
Improve remote management to handle RDP session. We have a workaround with vnc session, but it is not easy to implement.
Value Proposition:
Better user experience
by: Marc L. | over a year ago | Remote Mgmt
Comments
We need this too to control our remote Desktop sessions..