As an administrator I would like to be able to initiate the collection of the zeninfo that is normally triggered by zac zeninfo via a quicktask in the console. This can use the new ZeUS notification framework and service to collect the data in case the agent is in a bad state.
by: Jason B. | over a year ago | Supportability
Comments
Great idea, why should I bother user with such generic task, which is collection of support information from agent.