This idea was originally submitted (Dec.4 2015) by one of our customer via our older Enhancement Request repository (RMS, record# 106371)

Problem Description:
Right now we cannot give our helpdesk users limited access to NRM to be able to close files. All they can see is the file system or everything

Proposed Solution:
Add roles and tasks to NRM

Perceived Benefit:
Delegate this task to a group of users without giving them too much access

by: Daniel L. | over a year ago | Remote Manager (NRM)