Right now, Discussion Threads are formed dynamically via search of the Subject Line. But if multiple people send you an email with the exact same subject line, the search will gather all the messages together, even though they weren't a part of a thread. They happen to be unrelated emails with the same subject line.
So I would like to see a linked list be formed when someone hits New on an item, and that linked list extended every time anyone else hits Reply or Reply to all.
This would be particularly helpful for people who send work requests via email to other business divisions. Each work request really is independent of the next; but if one of them has complications and generates a conversation back-and-forth, clicking on the discussion thread wouldn't bring in all the other items that happen have been started with the same subject line.
by: David G. | over a year ago | Other
Comments
Yes we need the Discussion Threads to show only the mail and answers to this mail not all mails that include the same subject.
Maybe some kind of Id within the header as we know it from some ticket systems out there.