Create a routed mail and send it. Then open the mail in the Sent Items folder. There is only a small greyed out "Completed" checkbox which is hard to see. This is the only way to identify that this is a routed mail. IMHO this is not enough.

If you open this mail in WebAccess in the Sent Items folder, then you have an informative warning in red: This is a routed item and will not be forwarded to the next recipient until it has been marked Completed. (Once it is forwarded, you cannot change or retract the item.)

I would like to have the same red warning in the GW client also, because the greyed out Completed checkbox can be easily overlooked. Moreover, if you check the Routed Slip checkmark while creating the mail, display the same warning. I've never seen anybody using this feature intentionally in the past 12 years.
Users don't know what a Routing Slip is. They check it by mistake, and send out mails to many users and then complain that only one user has received the mail.

by: Gellért H. | over a year ago | Windows Client