Salesforce is the CRM with the biggest marketshare. However, the only existing tools like Riva do only synchronization.
It would be added value to be able to manage Salesforce cases and access Customer and contact info from within the Groupwise client in order to compete with the Lightning for Outlook add-on.
We all know that Groupwise provides advantages over competing products, but seamless integration with commercial enterprise software like CRM, ERP and the like would be a big added value for productivity.
by: Charles-Etienne G. | over a year ago | Windows Client
Comments
We had a reasonably inexpensive solution at one point but with our migration to GroupWise 2014 R2 it no longer worked and the developer decided to no longer support it. If something could be built that would integrate the two platforms, that would be fantastic!
I am going to guess that we're not going to see any response to this issue?
We have been using iHance, which basically syncs emails to Salesforce. Users in Groupwise setup a custom view with a bcc: to the ihance address provided, and that view is used with all sent mail. A separate rule is created for received mail to be auto forwarded to SF via iHance, using again an address provided by iHance. Works pretty seamlessly, unless the user inadvertently deletes the custom view! We have been using it since Groupwise 8, we are on GW 18 now.
Val
Thank you for this suggestion. I will certainly look into it.